Common Questions about Club BKSM

Browse our common questions to find the answers to any questions you have about Club BKSM. If you cannot find the answers you are looking for here, please click ‘Contact Us’ to submit a question.

General Information

What is Club BKSM?

Club BKSM is a super fun place for kids to create, explore and share. They can play exciting, challenging games and go on virtual adventures. And signing up is easy–so take a few minutes to register your child now!

What is the BK® Birthday Club?

The BK® Birthday Club is a part of the Club BKSM experience on our website. When registering for Club BKSM, make sure you select the checkbox that allows you to participate in the Birthday Club. When a registered child's birthday nears (child must be younger than 13 to qualify), you'll receive a coupon in your email inbox for a free BK® Kids Meal at participating BURGER KING® Restaurants.

Is Club BKSM for kids of a certain age?

Yes, Club BKSM was created for children under the age of thirteen. The content on the website is geared towards that age group in particular, but anyone can access and register for Club BKSM–but those over the age of 13 will have limited access to kid-centric content. Parents of children who want to register for Club BKSM are encouraged to register and validate their children's accounts so that they may have full access to all the fun games and virtual adventures featured on the website.

Does it cost any money to join Club BKSM?

No, Club BKSM is free! Your child and you can register at any time by going to the website and clicking on the 'Register' link on the homepage.

Kid's Online Activity

What information does Burger King Corporation collect from children?

We only collect personal information when you or your child voluntarily submits it to us or voluntarily registers as a user of Club BKSM–things like their first name, date of birth and gender. To learn more, please read our privacy policy.

Can I control the game setting for my child?

Yes, you can choose between 'Child' or 'Tween' mode for your child. Please reference the Parent Dashboard once you register for Club BKSM for more information. Basically, the Tween mode allows for more advanced features and functionality and is more suited for children nine years of age and older.

What type of communication will Burger King Corporation have with my child?

None. Burger King Corporation may only contact you–the parent–at the email address or telephone number you provide with information about topics you've opted in during the registration process. If you would like to modify your communication settings, please visit the Parent Dashboard for your account.

Account Information

How do I reset my password if I lose it?

If you cannot remember your password or your child's password for Club BKSM, please go to the login screen and click on the 'Forgot Password?' link. Then follow the instructions to receive the password for your account.

If my child forgets his character name, how can I recover it?

If you have registered as a parent and validated your child's account, then you can access your child's character name from the Parent Dashboard. Simply log in to your account and access it from there.

How do I update my preferences for receiving email from Burger King Corporation?

You decide how much or how little email you receive regarding special promotions, website news, and more. Simply log in to your account and modify your communication settings to change your preferences.

How do I cancel my child's account or close my parent account?

If at any point you'd like to close one or more child accounts that are associated with your parent account, simply log in to your Parent Dashboard and click on the 'Update' link. From there you will be given access to cancel the account. To close your Parent account, log in and click on 'Cancel This Account' from your Account area.